Please utilize the self-service resources below. If you need further assistance, please use the SUBMIT A SUPPORT TICKET button on the right and the email will be routed to a member of the Affiliated Services Team.
SecureAccess (Clinic) For Software VPN access to Intermountain Apps from a clinic or office using the location's IP address for Authentication Access the Pulse Secure Client + Connection Profile Selection + App Desktop Shortcuts All-in-One Installer in the column of purple link buttons to the right ►► titled: 2 Download All-in-One Installer (Win) For further information, please refer to the SecureAccess (Clinic) Installation Guide
SecureAccess (Clinic) has been installed and you need to know how to use it? Please refer to the How-to-Use Windows SecureAccess (Clinic) Visual Guide
SecureAccess (Remote) For Software VPN access to Intermountain Apps from home or while travelling using 2-Factor Authentication Pulse Secure Remote ONLY Connection Profile + App Desktop Shortcuts All-in-One Installer (32/64-Bit) For further information, please refer to the SecureAccess (Remote) Installation Guide
SecureAccess (Remote) has been installed and you need to know how to use it? Please refer to the How-to-Use Windows SecureAccess (Remote) Visual Guide
iDesktop (Citrix VDI) For remote access to Intermountain Apps within a Citrix-based Virtual Environment using 2-Factor Authentication iDesktop (Citrix VDI) Basic Installation and Use Guide iDesktop (Citrix VDI) Desktop Shortcut Installer
iDesktop (Citrix VDI) has been installed and you need to know how to use it? Please refer to the How-to-Use Windows iDesktop (Citrix VDI) Visual Guide
Common Installers iCentra CernerWorks Desktop Shortcut Installer iCitrix Desktop Shortcut Installer DSA Portal Desktop Shortcut Installer
Always Launch in Chrome Browser Desktop Shortcut Installers iCentra CernerWorks Desktop Shortcut for Chrome Installer iCitrix Desktop Shortcut for Chrome Installer iDesktop (Citrix VDI) Desktop Shortcut for Chrome Installer DSA Portal Desktop Shortcut for Chrome Installer Visage Desktop Shortcut for Chrome Installer
Use These Installers Only When Directed by Support Personnel Pulse Secure 32-bit Installer 64-bit Installer Visage Radiology Installers: 64-bit Client 32-bit Client Desktop Shortcut Citrix Receiver Cleanup Tool Citrix Workspace 2002 for Windows 7 (Opens Citrix Download Page) Citrix Receiver 4.12 (Opens Citrix Download Page) Pulse Secure Connection Installer for SecureAccess (Clinic) Pulse Secure Connection Installer for SecureAccess (REMOTE) Pulse Secure Connection Installer for SecureAccess (Clinic+REMOTE)
SecureAccess (Clinic) For Software VPN access to Intermountain Apps from a clinic or office using the location's IP address for Authentication Make sure to include Step 3 when following the Mac OS Installation Guide
SecureAccess (Clinic) has been installed and you need to know how to use it? Please refer to the How-to-Use Mac OS SecureAccess (Clinic) Visual Guide
SecureAccess (Remote) For Software VPN access to Intermountain Apps from home or while travelling using 2-Factor Authentication Make sure to include Step 4 when following the Mac OS Installation Guide
SecureAccess (Remote) has been installed and you need to know how to use it? Please refer to the How-to-Use Mac OS SecureAccess (Remote) Visual Guide
iDesktop (Citrix VDI) For remote access to Intermountain Apps within a Citrix-based Virtual Environment using 2-Factor Authentication iDesktop (Citrix VDI) Mac OS Installation and Basic Use Guide Add an iDesktop (Citrix VDI) Desktop Shortcut
Mac OS Downloads Add an iCentra CernerWorks Desktop Shortcut Add an iCitrix Desktop Shortcut
iDesktop (Citrix VDI) iOS (iPhone/iPad) Installation and Basic Use Guide
Surgery/Procedure Scheduling & PowerPlans Workflow Procedure FIN Request Workflow Surgery/Procedure Orders Facility Abbreviations List Labor and Delivery Orders Tipsheet Blood Products: Surgical Standby PowerPlan Tip Sheet
PowerChart Quick Visual Reference Preview and Print from Medical Record Request Proxy Setup in iCentra/PowerChart Message Center
Pre-Surgical H&P Fax Cover Sheet Scheduling Downtime Fax Form (DTF204)
How to Create Patient Lists with Filters
How to Access ProVation MD Preparing for a Procedure Scheduling a Double Procedure Cancelling a Procedure Documenting a Basic Procedure in the Endoscopy Capturing an Image Transferring an Image Printing
Missing Patient Schapptbook to ProVation Scheduling a ProVation Procedure during Downtime
Manually Enter a Patient (Olympus Processor) Recovering Images (Olympus Processor) Delete Images (Olympus Processor) Replace an Iogeni Video Card
Advance Care Planning: Getting Started Commonly-Used Advance Care Planning Terminology Viewing/Printing Advance Care Planning Documents in PowerChart Viewing/Printing Advance Care Planning Documents in FirstNet Understanding the ACP POLST (Utah) and POST (Idaho) Summary Views Understanding ACP Document Status Types and Viewing Historical ACP Documents ACP Documentation Correction Viewing Voided Documents
Preparing an ePOLST Sign an ePOLST with a Mobile Device Communicate with ACP Document Signer using Message Center Sign an ePOLST Preparing a Pediatric ePOLST
Documenting ACP Discussions
ACP and Legal Documents to Upload into iCentra ACP Patient Letter
Viewing Documents when ACP Dashboard is Unavailable iCentra Downtime Procedure: Create a paper POLST/POST using one of the links below then scan/email to AdvanceDirective@R1RCM.com Utah POLST Forms Page Idaho POST Form
What should I do if I see a downtime error message when attempting to access the advance care planning dashboard? 1) Follow steps indicated in the Downtime / Troubleshooting section above 2) Click the link for Utah POLST/Idaho POST forms How do I sign an ePOLST? Refer to this resource which shows how to sign an ePOLST. Please note: ● The signature pad will only appear on the smartphone or remote computer when you are on the signature section of the ePOLST in iCentra. ● Any smartphone (belonging to patient, family, healthcare professional) can be used; no PHI is stored or sent to the phone. I want to create a new ePOLST, but I only see “Resume POLST” on the dashboard. What do I do? “Resume POLST” means that another member of the care team has started a POLST conversation with the patient. Any choices made are saved and can be edited. Click “Resume POLST”, review the choices made and make any necessary revisions prior to completing the POLST. Some of the patient’s demographic information (e.g. last 4 SSN) did not prepopulate All available demographic information including name, address, last four SSN, gender and date of birth are prepopulated when available from the electronic health record. If the information is not pre-populated, you can directly enter the information when completing ePOLST. The patient doesn’t have a surrogate. Why am I being prompted to enter surrogate information? If you fill out a POLST form and click that a surrogate was present for the discussion, you will be prompted to enter the surrogate name. If the patient is below the minimum age to make medical decisions under state law, a surrogate name will also be required. Why do I need to enter my mobile phone number for mobile linking? A text message to your phone with a unique URL to initiate the mobile linking process. Your mobile phone number will not be stored or used for any other purpose. Intermountain will not charge you for this service, however your mobile carrier might charge you to receive text messages. If cost is a concern, you can opt to use email to receive the unique URL used to initiate the mobile linking. I don't have a smartphone, is there any other way to capture a digital signature? Using the mobile phone to capture the signature is the preferred method, however you can also sign the document using the mouse on the desktop. What do I do if a patient wants to take a copy of the ePOLST/ePOST home before making a final decision? If during the process of creating an ePOLST/ePOST the patient decides they would like to take a copy of the ePOLST/ePOST home before making a final decision, copy the information from the ePOLST/ePOST to a paper form. The ePOLST/ePOST can be resumed or discarded based on patient preference later.
How long does it take once an ePOLST is signed by patient and provider before it shows in the patient’s EMR? Once the provider has signed the ePOLST, the document is an active medical order and will appear in the patient’s EMR.
What do I do if I notice missing information on an advance care planning (ACP) document that is already entered in the EMR? Follow the standard note correction for iCentra. Please refer to the Wiki for further information/instruction. What do I do if I notice that the POLST form in the patient's EMR appears to be for the wrong patient? Follow the standard note correction for iCentra. Please refer to the Wiki for further information/instruction. What do I do if the document I see in the patient's EMR is not a POLST form? Follow the standard note correction for iCentra. Please refer to the Wiki for further information/instruction. How do I report any other issues? iCentra Users: Contact your local CTIS Adoption and Support Analyst or call 800-713-5020 Option 2. How do I revocate (void) a POLST form based on patient preference? Complete a Revocation Request. Submit to HIM at advance.directive@imail.org. The form can be found in the Knowledge Repository (KRO). Can my patient view a POLST form online, or view educational videos at home? This is currently not available.
iCentra Users: Contact your local CTIS Adoption & Support Analyst or call 800-713-5020 Option 2. Care Transformation Caregivers: Email Jason Howell, Clinical Informatics Analyst
ACP Dashboard Overview
ACP Preparer Workflow
Create a New POLST
Sign ACP Documents
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