What should I do if I see a downtime error message when attempting to access the advance care planning dashboard?
1) Follow steps indicated in Downtime section of the Advance Care Planning Resource Page here
2) Click the link for Utah POLST/Idaho POST forms

How do I sign an ePOLST?
Refer to the resource PDF here which shows how to sign an ePOLST.
Please note:

  • The signature pad will only appear on the smartphone or remote computer when you are on the signature section of the ePOLST in iCentra.
  • Any smartphone (belonging to patient, family, healthcare professional) can be used; no PHI is stored or sent to the phone.

I want to create a new ePOLST, but I only see “Resume POLST” on the dashboard. What do I do?
“Resume POLST” means that another member of the care team has started a POLST conversation with the patient. Any choices made are saved and can be edited. Click “Resume POLST”, review the choices made and make any necessary revisions prior to completing the POLST.

Some of the patient’s demographic information (e.g. last 4 SSN) did not prepopulate
All available demographic information including name, address, last four SSN, gender and date of birth are prepopulated when available from the electronic health record. If the information is not pre-populated, you can directly enter the information when completing ePOLST.

The patient doesn’t have a surrogate. Why am I being prompted to enter surrogate information?
If you fill out a POLST form and click that a surrogate was present for the discussion, you will be prompted to enter the surrogate name. If the patient is below the minimum age to make medical decisions under state law, a surrogate name will also be required.

Why do I need to enter my mobile phone number for mobile linking?
A text message to your phone with a unique URL to initiate the mobile linking process. Your mobile phone number will not be stored or used for any other purpose. Intermountain will not charge you for this service, however your mobile carrier might charge you to receive text messages. If cost is a concern, you can opt to use email to receive the unique URL used to initiate the mobile linking.

I don't have a smartphone, is there any other way to capture a digital signature?
Using the mobile phone to capture the signature is the preferred method, however you can also sign the document using the mouse on the desktop.

What do I do if a patient wants to take a copy of the ePOLST/ePOST home before making a final decision?
If during the process of creating an ePOLST/ePOST the patient decides they would like to take a copy of the ePOLST/ePOST home before making a final decision, copy the information from the ePOLST/ePOST to a paper form. The ePOLST/ePOST can be resumed or discarded based on patient preference later.


How long does it take once an ePOLST is signed by patient and provider before it shows in the patient’s EMR?
Once the provider has signed the ePOLST, the document is an active medical order and will appear in the patient’s EMR.


What do I do if I notice missing information on an advance care planning (ACP) document that is already entered in the EMR?
Follow the standard note correction for iCentra. Please refer to the Wiki for further information/instruction.

What do I do if I notice that the POLST form in the patient's EMR appears to be for the wrong patient?
Follow the standard note correction for iCentra. Please refer to the Wiki for further information/instruction.

What do I do if the document I see in the patient's EMR is not a POLST form?
Follow the standard note correction for iCentra. Please refer to the Wiki for further information/instruction.

How do I report any other issues?
iCentra Users: Contact your local CTIS Adoption and Support Analyst or call 800-713-5020 Option 2.

How do I revocate (void) a POLST form based on patient preference?
Complete a Revocation Request. Submit to HIM at advance.directive@imail.org. The form can be found in the Knowledge Repository (KRO).

Can my patient view a POLST form online, or view educational videos at home?
This is currently not available.


iCentra Users: Contact your local CTIS Adoption & Support Analyst or call 800-713-5020 Option 2.

Care Transformation Caregivers: Email Carie Call, Clinical Informatics Analyst